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Case study

iGirouette®: all aboard in Paris and Aix-en-Provence

Since 2017, a new system has been tested at Paris-Montparnasse and Aix-en-Provence train stations to help passengers find their way.

  • Place Place
    Paris-Montparnasse and Aix-en-Provence
  • Client Client
    SNCF
  • Sector Sector
    Transport networks
  • Targets Targets
    Passengers

Problematic

How could you inform and direct passengers in real-time?

The iGirouette® solution

From June to September 2017, 3 iGirouette® were installed at Paris-Montparnasse train station to help guide passenger flow:

  • station entrances and exits
  • moving between Hall 1 and Halls 2, 3 & 4
  • passenger services: toilets, food…
  • accessing other means of transport (train, bus, metro, taxi)

The 3 devices were then removed and are currently installed at Aix-en-Provence train station. Depending on feedback on the use of the iGirouette® and customer perception, the devices may be installed in other train stations in France.

Fabrice Morenon

“We believe the dynamic and live communication features of iGirouette® will bring a new, very original service to streamline the mobility of the attendees in station.”

Director of Public Affairs and International Development - SNCF
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